FAQ's
Products & Ordering
How long does it take to receive my order?
Once you place an order, it typically takes 2-7 business days to create your product. After that, shipping times vary depending on your location:
- USA: 3-5 business days
- Canada: 5-10 business days
- International: 10-20 business days
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here.
What is your return policy?
Since each product is made to order, we only accept returns or exchanges for defective or damaged items. If you receive a defective product, please contact us within 30 days of receiving your order with photos and a description of the issue.
How do I care for my HSDO apparel?
Taking care of your HSDO apparel is easy. Just throw them in the laundry!
For the best results:
- Machine wash cold, inside-out, with similar colors.
- Use non-chlorine bleach, only when necessary.
- Tumble dry low.
- Do not iron directly on the design.
- Do not dry clean.
Company
Can I cancel or change my order?
You can cancel or change your order within 24 hours of placing it. After that, we cannot guarantee changes as the production process may have already started. Please contact us immediately if you need to make any adjustments.
Are your products sustainable?
Absolutely! We are committed to sustainability. We only produce a single piece for every order, significantly reducing waste. This means each garment is truly made to order. We're doing our part to help protect the planet.
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If you have any other questions that aren't covered here, hit us up.
We're always happy to help!
